Owner hub

Repair and parts

Everything on the Office Walker is repairable. Most parts swap out in about 10 minutes with the tools you already have at home, and a slat cover takes about 5. If a part fails within five years and it is not your fault, we send you a new one free. After that, every part is still on the shelf and we ship it to you.

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    Taking off a slat cover

    Every slat has its own cover, so you only ever take off the one you need, to wash it or to swap a worn one for a new one. It takes about 5 minutes. The video shows how it comes off and how it goes back on.

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    Removing the front cover

    The plastic shield at the front protects the front end of the walking surface. Take it off when you need to reach underneath, to clean or to fix something, and put it back on the same way, as shown in the video. better to put it back before you walk: without it, stepping too far forward can slightly pinch.

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    More videos on the way

    I'm filming more right now: deeper repairs, mods, and the small details that make it yours. They show up here as soon as they're ready. Until then, if something needs fixing, write to us below.

Repair videos are on the way, one for each part. Until then, write to us with your serial and a photo, and we walk you through the fix, by video call if that is easier.
SUPPORT

Still not right?

Write to us from the email address you ordered with. That is how we find your order, so we can help straight away instead of asking you for details.

We reply within 24 hours.

Want a faster answer? Almost 2,000 people already talk walking desks in our Discord, Johannes included. Join the Discord

  1. 1Tap the button. Your serial number and this guide are already in the subject.
  2. 2Tell us what happened, and add a photo or a short video if you can.
  3. 3If it is easier to show than to describe, we set up a short video call and fix it together.
Write to support