Owner hub

Something's off?

Most things have a simple fix. Find yours below. If it is not here, write to us.

It squeaks or clicks
Check the bolts first. [Johannes: which ones, and what else causes a squeak]It squeaks or clicks
It wobbles or rocks
[Johannes: uneven floor, what to check, how to fix]It wobbles or rocks
It feels hard to get moving
[Johannes: what is normal at the start, what is not]It feels hard to get moving
It moves on the floor while I walk
[Johannes: rug, mat or floor advice]It moves on the floor while I walk
A slat cover looks worn
Covers are made to be swapped, and a new one goes on in about 5 minutes. Write to us with your serial and a photo and we sort out a new one.A slat cover looks worn
Not listed, or the fix did not work? Write to us below. If it is easier to show than to describe, we set up a short video call and fix it together.
SUPPORT

Still not right?

Write to us from the email address you ordered with. That is how we find your order, so we can help straight away instead of asking you for details.

We reply within 24 hours.

  1. 1Tap the button. Your serial number and this guide are already in the subject.
  2. 2Tell us what happened, and add a photo or a short video if you can.
  3. 3If it is easier to show than to describe, we set up a short video call and fix it together.
Write to support support@officewalker.com