Five years on the whole machine, because it is furniture, not a gadget.
If a part wears out and it is not your fault, we send you a new one free. We keep spares on the shelf for 10 years after that.
I built it to be kept, so keeping it has to be easy.
An electric pad is designed to be replaced when the motor gives out. This is designed to stay with you. Every part swaps out in about 10 minutes with the tools already in your box, and we keep spares for 10 years.
That is the whole warranty philosophy. Not a promise to fix a black box, but a machine simple enough that you rarely need me, and one you can still buy parts for ten years from now.
What the cover means
There is almost nothing to maintain
Made to stay out, easy to move when it cannot.
It is meant to live in the room, so most people never store it. When you do need to, it stands on its end against a wall, goes on its side, or slides under a bed with 21 cm of clearance, and it rolls there on its front wheels. There is no cable to coil and nothing electronic to keep dry.
If a part wears, you order the part
Care and warranty, answered
Five years on the complete machine. If a part fails and it is not your fault, the replacement is free. Spares stay on the shelf for 10 years whatever the reason.
Then you order the part. Spares are stocked for 10 years and a video guide walks you through the swap. You are not stuck with a dead pad either way.
Almost never. It opens for self repair and every part is replaceable where it already sits. We send you the part.
Every one carries a number tied to its batch and finish, so when you need a spare part years from now it is a lookup instead of a guess.
Wipe the frame with a dry cloth and wash the slat covers when they need it. That is the whole routine.
Get your name down for one.
Backers get theirs first. After that the waitlist orders, below the price the store will charge once it opens to everyone. Tens of thousands of people are already on it, so it is worth putting your name down now.