Terms

ooloo software UG (haftungsbeschränkt), Mühlenstr. 8a, 14167 Berlin, Germany ("we", "us", "Office Walker")

These terms apply to all contracts concluded through office-walker.com between us and consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

Terms and conditions of the customer do not apply, unless we have expressly agreed to them in writing.

1. Conclusion of contract

1.1 The presentation of products in our online shop does not constitute a binding offer. It is an invitation to place an order.

1.2 By clicking the order button you place a binding offer to purchase the goods in your basket. Before doing so you can review and correct your entries at any time using the usual browser and shop functions.

1.3 We confirm receipt of your order immediately by email. This confirmation of receipt does not constitute acceptance of your offer.

1.4 The contract is concluded when we send you a separate order confirmation, or when we dispatch the goods, whichever happens first.

1.5 The contract language is English. Where a German version of these terms is provided and the two conflict, the German version applies to contracts governed by German law.

1.6 We store the contract text and send it to you together with these terms and the withdrawal policy by email. You can also access these terms at any time on our website.

2. Prices, taxes and duties

2.1 All prices shown are total prices. For customers in the European Union they include the applicable statutory value added tax.

2.2 Shipping is included in the price. No separate shipping charge is added at checkout.

2.3 Customers in the European Union. The Office Walker is manufactured in Germany and shipped from Germany. No customs duties or import charges arise on deliveries within the EU.

2.4 Customers in the United States. Prices for the United States are set on a delivered duty paid (DDP) basis. Import duties and tariffs are included in the price and are paid by us before dispatch. You will not be asked to pay import duties on delivery. US state and local sales tax is calculated and shown separately at checkout, in accordance with the rules of your delivery address.

2.5 Customers outside the EU and the United States. Where we deliver to other countries, import duties, taxes and customs clearance charges may be levied by the authorities of the destination country and are payable by you unless stated otherwise at checkout. Please check with your local customs authority before ordering.

3. Payment

3.1 The payment methods available to you are shown at checkout.

3.2 Payment is due on conclusion of the contract unless a different arrangement is shown at checkout.

3.3 Where a pre-order or waitlist arrangement applies, the terms of that arrangement, including when payment is taken and the expected dispatch window, are shown to you before you place the order and form part of the contract.

4. Delivery

4.1 We deliver by DHL. All shipments are insured and dispatched with full customs documentation prepaid where applicable.

4.2 Expected delivery times from dispatch:

• European Union: approximately 5 to 7 business days
• United States: approximately 5 to 7 business days

4.3 These are estimates and not binding delivery dates unless we have expressly agreed a binding date with you in writing.

4.4 Delays caused by customs inspection or by the carrier are outside our control. We prepay duties and provide complete documentation in advance so that no action or payment is required from you at the border.

4.5 If we become aware that delivery will be significantly delayed, we will inform you without undue delay and tell you the new expected date.

4.6 Risk of loss or damage in transit. For consumers, the risk of accidental loss or deterioration of the goods passes to you only when the goods are handed over to you or to a person designated by you. This applies even where you have arranged the carriage yourself, unless you commissioned a carrier we did not name.

5. Damage in transit and short delivery

5.1 Every Office Walker is individually numbered, photographed against its serial number and inspected immediately before packing. We keep that record for every unit we dispatch.

5.2 What we ask you to do on delivery. Please check the parcel before you open it and photograph or film the outer packaging, and then the Office Walker as you unpack it. If the parcel shows visible damage, note this with the driver where possible.

This helps us make the claim against the carrier quickly and get a replacement to you sooner. It is a request for your cooperation and it is not a condition of any of your rights. If you did not take photographs, contact us anyway.

5.3 If the Office Walker arrives damaged, contact us at johannes@office-walker.com with your order or serial number. We will arrange a repair or send a replacement at our cost, at your choice, in line with section 7.

5.4 We do not require you to wait for the outcome of any claim we make against the carrier. Any such claim is a matter between us and the carrier.

5.5 We bear the cost of returning goods that arrive damaged or defective.

5.6 Accepting a delivery without noting damage does not affect your statutory rights.

5.7 Where goods are returned, we may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earlier (§ 357 (4) BGB). Your statutory right of withdrawal, the model withdrawal form and our voluntary 30 day return policy are set out in full in Right of Withdrawal and Returns.

6. Retention of title

The goods remain our property until payment has been made in full.

7. Statutory rights in the event of defects (Gewährleistung)

7.1 The statutory provisions on liability for defects apply. For consumers, the limitation period for claims in respect of defects is two years from delivery of the goods.

7.2 This statutory period cannot be shortened, waived or made conditional, and nothing in these terms or in our voluntary guarantee does so.

7.3 Where a defect appears within twelve months of delivery, it is presumed to have been present at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect (§ 477 BGB).

7.4 If the goods are defective you may, in the first instance, require subsequent performance, meaning repair or replacement at your choice. We may refuse the form of performance you choose only if it is possible only at disproportionate cost. If subsequent performance fails, is refused, or is not carried out within a reasonable period, you may withdraw from the contract, reduce the price, or claim damages under the statutory provisions.

8. Our voluntary guarantee (Garantie)

8.1 In addition to and without limiting your statutory rights under section 7 and under German law, we give the following voluntary guarantee. Your statutory rights exist free of charge and are not affected by this guarantee.

8.2 Scope. We guarantee all components of the Office Walker for five years from the date of delivery.

8.3 What we do. If a component fails within the guarantee period through no fault of yours, we send you the replacement part free of charge. Every part on the Office Walker can be replaced without specialist tools, and we provide written instructions and video guides for each. Where the repair cannot reasonably be carried out by you, we will agree another solution with you at our cost.

8.4 Parts availability. We stock replacement parts for ten years from the date of delivery, including after the guarantee period has expired. Parts ordered after the guarantee period has ended are charged at our then current price.

8.5 What the guarantee does not cover. Normal wear to the walking surface and other wearing parts; damage caused by use other than as intended; damage caused by modification, by repair carried out by third parties in a manner that causes the damage, or by failure to follow the care instructions; damage caused by external influence such as impact, moisture beyond normal indoor conditions, or transport by you after delivery.

8.6 How to make a guarantee claim. Email johannes@office-walker.com with your order number or serial number and a description of the fault. Every Office Walker is individually numbered and the number identifies its batch and finish, so the correct part can be identified without guesswork.

8.7 Guarantor. ooloo software UG (haftungsbeschränkt), Mühlenstr. 8a, 14167 Berlin, Germany.

8.8 Territory. This guarantee applies in every country to which we deliver.

9. Liability

9.1 We are liable without limitation for damages arising from injury to life, body or health caused by a negligent or intentional breach of duty by us, our legal representatives or our agents, and for damages covered by liability under the German Product Liability Act (Produkthaftungsgesetz).

9.2 We are liable without limitation for damages caused intentionally or by gross negligence by us, our legal representatives or our agents.

9.3 We are liable for damages arising from the breach of a material contractual obligation caused by slight negligence. A material contractual obligation is one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely. In this case our liability is limited to the foreseeable damage typical for this type of contract.

9.4 We are also liable without limitation where we have given a guarantee as to the condition of the goods or fraudulently concealed a defect.

9.5 Any further liability is excluded.

9.6 The above limitations do not apply to claims under the Product Liability Act or to any mandatory statutory liability.

10. Consumer dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Applicable law and jurisdiction

11.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

11.2 Where you are a consumer with habitual residence in another country, this choice of law does not deprive you of the protection afforded by provisions that cannot be derogated from by agreement under the law of that country.

11.3 There is no agreed place of jurisdiction for consumers. The statutory provisions apply.

12. Severability

Should any provision of these terms be or become invalid, the validity of the remaining provisions is not affected.

Last updated: 14 August 2026

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