Right of Withdrawal and Returns

You have a 14-day right of withdrawal. It applies by law to consumers in the European Union and the European Economic Area, and we give the same right to customers in every other country we deliver to. Before your Office Walker ships, you can also cancel at any time, for any reason, for a full refund.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us

ooloo software UG (haftungsbeschränkt)
Mühlenstr. 8a
14167 Berlin
Germany
Telephone: +49 151 47234795
Email: johannes@office-walker.com

by means of a clear declaration (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Free cancellation before dispatch

You can cancel your order at any time before it ships, for any reason. Email johannes@office-walker.com with your order number and we refund the full amount.

Faulty or damaged goods

If your Office Walker arrives damaged, is faulty or is not what you ordered, we cover all return and replacement costs. There is no restocking fee.

Kickstarter pledges

Pledges made on Kickstarter are subject to Kickstarter's own rules and terms, which we cannot override. Statutory rights that apply to you by law are not affected.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To
ooloo software UG (haftungsbeschränkt)
Mühlenstr. 8a
14167 Berlin
Germany
Email: johannes@office-walker.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)

_____________________________________________

Ordered on (*) / received on (*)

_____________________________________________

Name of consumer(s)

_____________________________________________

Address of consumer(s)

_____________________________________________

Signature of consumer(s) (only if this form is notified on paper)

_____________________________________________

Date

_____________________________________________

(*) Delete as appropriate.

Last updated: 6 November 2026