Shipping & returns
Built by hand in Berlin, shipped worldwide, insured and signed for.
Delivery is included in the price
The price you see is the total you pay. It includes delivery to your door and, depending on your country, VAT or import duties and taxes. There is no separate shipping charge.
Where we deliver
All 27 countries of the European Union, Monaco, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, Singapore, Hong Kong and the United Arab Emirates.
Duties and import taxes
European Union. The Office Walker is made in Germany and ships from Germany, so there are no customs duties or import charges inside the EU. VAT is included in the price.
United States. All US duties and tariffs are included in the price and paid by us before dispatch. Nothing is owed on delivery.
All other countries we deliver to. Import duties, import taxes and customs clearance are included in the price and paid by us. Nothing is owed on delivery.
When it arrives
Orders are pre-orders and are built in the order they are placed, after our Kickstarter backers. The latest delivery date is shown on the product page and at checkout before you order, and it is binding. We email you when your Office Walker goes into production and when it ships, with tracking.
How it is delivered
One box of about 25 kg, insured and tracked, delivered by UPS, FedEx or DHL against signature. Please make sure someone can receive it. We cannot deliver to parcel lockers or pick-up points. A phone number is required for the carrier.
Free cancellation before dispatch
Changed your mind before your Office Walker ships? Cancel at any time, for any reason, and we refund the full amount. Email johannes@office-walker.com with your order number.
Returns
You have 14 days from delivery to withdraw from your order. You pay the direct cost of sending it back. If it arrives damaged, is faulty or is not what you ordered, we cover all costs. There is no restocking fee. The full policy and the model withdrawal form are in Right of Withdrawal and Returns.
Kickstarter pledges are subject to Kickstarter's own rules and terms, which we cannot override. Statutory rights that apply to you by law are not affected.
Returns go to:
ooloo software UG (haftungsbeschränkt)
Mühlenstr. 8a
14167 Berlin
Germany
At a glance
Get your name down for one.
Backers get theirs first. After that the waitlist orders, below the price the store will charge once it opens to everyone. Tens of thousands of people are already on it, so it is worth putting your name down now.