Shipping & returns

Shipping

Every Office Walker is built by hand in Berlin and ships free, worldwide, as one standard parcel. Shipping is included in the price, so nothing is added at checkout.

We ship with DHL. Every parcel is insured and tracked, and the tracking link reaches you the day it leaves the workshop.

Delivery is against signature. We send everything insured and signed for unless you ask us not to, so plan for someone to be there when it arrives. The parcel weighs about 25 kg. It is one box, but it is a heavy one.

How long it takes. Roughly 5 to 7 business days from dispatch, for both the European Union and the United States. That is an estimate rather than a binding delivery date, and it runs from dispatch, not from the moment you order.

Customs and duties

European Union. No customs duties and no import charges. The Office Walker is made in Germany and ships from Germany, so a delivery inside the EU never crosses a customs border.

United States. Duties and tariffs are prepaid by us before dispatch, so nothing is owed on delivery. State and local sales tax is calculated and shown separately at checkout, according to your delivery address.

It arrives assembled, in paper and cardboard with no plastic. There is nothing to plug in and nothing to configure.

Returns

Two things apply, and whichever is more favourable to you is the one that counts:

• Your statutory right of withdrawal, fourteen days, which applies by law.
• Our voluntary return period, thirty days, which we offer on top of it.

The full policy, including the model withdrawal form, is in Right of Withdrawal and Returns.

How to start one

Write to johannes@office-walker.com with your order number. We confirm the return address and the process.

Returns go to:
ooloo software UG (haftungsbeschränkt)
Mühlenstr. 8a
14167 Berlin
Germany

Who pays return shipping

You bear the direct cost of returning the goods. We can arrange a label for you; where we do, the actual shipping cost is deducted from your refund and shown to you before the return is booked. You are free to arrange your own return shipping instead.

We cannot quote a fixed return cost in advance, because it depends on the country and the distance.

We bear the cost where the goods are defective, damaged on arrival, or not what you ordered.

Condition, and what you may do with it

Unpack it and try it. That is what the period is for. There is no restocking fee. You owe compensation for a reduction in value only if you handled it beyond what is necessary to establish its nature, characteristics and functioning, and that handling reduced its value.

Please return it in its original packaging where possible, and pack it securely in any case.

Refunds

Once the returned walker reaches us and has been checked, we refund you within fourteen days, to the payment method you originally used. We may withhold the refund until the goods are back with us, or until you have supplied evidence that you have sent them.